Discover how deLuna Hotels adapt their spaces and services for people with autism and their families
At deLuna Hotels, we believe that travelling should be a pleasant experience for everyone, regardless of their individual needs. That’s why we’ve taken a step further in our commitment to inclusion by earning the Autism Friendly certification. This distinction recognises our efforts to create spaces where individuals on the autism spectrum and their families can feel safe, comfortable and genuinely welcome at all times.
Travelling with someone with autism can bring unique challenges. From check-in to dining or navigating shared spaces, every detail matters. That’s why we’ve developed a hospitality approach that reduces barriers, minimises stress and maximises enjoyment.What does it mean to be an Autism Friendly hotel?
The Autism Friendly certification includes a range of real and practical adaptations designed to improve the guest experience:
- Fast check-in: We eliminate unnecessary waiting times upon arrival. Our staff is trained to make the process smooth and comfortable.
- Personalised attention: Every guest is different. We invite families to share essential details in advance to ensure a calm, tailored stay.
- Pictogram menus: In our restaurants – the Rincón de Don Vicente Gastrobar (Gran Hotel Luna de Granada) and El Patio Restaurant (Boutique Hotel Luna Granada Centro) – we offer clear, visual menus that simplify choosing dishes.
- Signage and visual aids: Our hotels include pictograms and easy-to-follow guides throughout, helping guests navigate without relying on verbal communication.
- Staff training: All staff are trained and aware of Autism Spectrum Disorder (ASD), allowing them to provide empathetic, personalised and sensitive service.
In addition to visible adaptations, deLuna Hotels provides a special form for families to share specific needs ahead of time. We want to know what each guest enjoys, what might cause distress, what soothes them, and whether they use verbal communication or need extra support. All information is handled with the utmost confidentiality and helps us deliver proactive, personalised service.
Because to us, your wellbeing matters most.
Hotels ready to welcome everyone
All three of our properties – Gran Hotel Luna de Granada, Boutique Hotel Luna Granada Centro and Luna Suites Granada Apartments – are committed to this inclusive approach. Whether you’re visiting for a short family break, a relaxing holiday or a longer stay, our hotels are ready to welcome each guest with warmth, respect and care.
Inclusive dining and true wellbeing
Eating out can be a source of anxiety for many people with ASD. That’s why deLuna Hotels has crafted a dining experience designed for inclusion: clear menus, healthy ingredients, and a team happy to adapt dishes whenever needed.
We combine hospitality, empathy and professionalism to ensure that every meal, every night’s sleep, and every activity is a moment of peace and enjoyment.
A new way to travel: safe, respectful and empathetic
At deLuna Hotels, we believe hospitality should serve everyone. Being Autism Friendly isn’t just a label — it’s our everyday commitment. We want every family who chooses us to feel they’ve found their place.
Discover more on our new Autism Friendly page and let us know how we can make your stay even better.