We are a hotel that is friendly and
accessible for people on the autism spectrum

We are Autism Friendly

At deLuna Hotels, we understand the challenges that people with autism and their families face every day. That is why we have obtained the 'Autism Friendly' certification, ensuring that all our hotels are spaces where they feel welcome, comfortable, and well cared for. We take pride in offering an adapted environment designed to create a unique and accessible experience for everyone

At deLuna Hotels, we believe that enjoying gastronomy should be an experience accessible to everyone. That is why we have designed our menus with inclusion in mind, offering a varied selection of dishes in a clear format, free of communication barriers.

We invite you to explore our adapted menus in each of our restaurants.

Menus adapted with pictograms:

What does the AUTISM FRIENDLY Certification imply?

The "Autism Friendly" Certification means that a space, service, or business has been adapted to ensure accessibility, comfort, and safety for people with autism and their families. Obtaining this certification requires meeting a series of requirements and best practices that promote inclusion.

Fast Check-In
Personalized Attention
dapted Menu with Pictograms
Signage and Pictograms
Easy Guides and Visual Supports
Staff Trained in Autism Awareness

Tell us how we can make your stay more comfortable

At deLuna Hotels, we are committed to offering you an experience fully tailored to your needs.

To make your stay as pleasant and relaxing as possible, please complete the following form. With this information, we can personalize your stay and provide you with the best possible service.

Your well-being is our priority, and we want to ensure your experience is completely comfortable and stress-free.

Personal information
Contact information in case of loss or crisis
Likes and interests
Alert reasons
Signage and pictograms that facilitate movement within our facilities.
Signage and pictograms that facilitate movement within our facilities.

Signage and pictograms that facilitate movement within our facilities

All our staff are trained and sensitized in autism and neurodivergence, ensuring personalized attention for any needs you may have during your stay.

In addition, our facilities feature adapted signage and pictograms, making navigation clear and simple. We want your experience with us to be comfortable, safe, and stress-free.

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Instagram

We want a more accessible world for everyone.

Check out our Instagram posts directly here and discover Autism Friendly initiatives.

Voices that inspire

Our Autism Friendly Community

Our commitment to inclusion is reflected in our Autism Friendly experiences, designed to offer comfort, peace of mind, and enjoyment to individuals on the autism spectrum and their families. In this space, we share the voices of those who have lived this experience with us. Their reviews are a valuable guide for other travelers and an inspiration to keep improving every detail

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To begin with, the hotel shows great commitment and is fully qualified to support people with autism. We travelled with my 6-year-old daughter, and it was amazing how attentive and caring everyone was, making sure Carmen was comfortable and happy at all times. I’m truly moved and speechless with gratitude. This has never happened to us in any other hotel—this weekend has been simply wonderful.

The hotel is amazing in every way: spotless cleanliness, spacious rooms, super comfortable beds, heated pool, play area, library… just perfect for a family getaway. I recommend it 100%.

But above all, I want to express my deepest thanks for the care and kindness we received, and especially for how much they cared about making Carmen happy—with truly touching gestures. Thank you from the bottom of my heart to Nathalia, Adelina, Ana, and Rocío. You are wonderful!

Joy
5.0